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EMPLOYMENT OPPORTUNITIES

November 12, 2019

There are currently three (3) employment opportunities with the FPRP. Please click the links below for details:

  1. Program Coordinator, Family Practice Networks
  2. Program Coordinator, Practice Improvement
  3. Primary Care Practice Facilitator (PF)

Program Coordinator, Family Practice Networks

The Newfoundland and Labrador Medical Association and the Department of Health and Community Services have established a Family Practice Renewal Program (FPRP) to improve the delivery and effectiveness of family practice in the province, as part of a more integrated primary health care system to improve patient outcomes.

The Program Coordinator, Family Practice Networks (FPNs) is a full-time position, with an employment term of two years, reporting to the Senior Program Consultant responsible for FPNs.  The Program Coordinator will work with the Sr. Program Consultant and FPRP team to help support development and operational needs of FPNs and FPRP as a whole.

RESPONSIBILITIES
This position will:

  • Coordinate and provide support to common initiatives across FPNs
  • Apply standard project management best practices and methodologies to effectively manage program objectives
  • Conduct project research, analysis and provide data support for FPNs
  • Provide operational support to Collaborative Services Committees
  • Support FPRP and FPN policy development
  • Develop and maintain a provincial repository of FPN resources and tools
  • Work with program and FPN staff to develop and maintain FPN website content
  • Provide logistical support for large and/or provincial FPN events, conferences
  • Administration of FPN Innovation Fund, including development of policies, approval processes, documentation requirements, and reporting
  • Develop FPN reporting requirements and templates
  • Support development and implementation of FPN Board governance and leadership training
  • Provide evaluation implementation support to FPNs
  • Maintain strong relationships with key stakeholder groups including FPN Boards and Members, FPN Executive Directors, the broader family physician community, NLMA, Department of Health and Community Services, College of Family Physicians of Canada (CFPC), Memorial University of Newfoundland, and Regional Health Authorities
  • Support and coordinate FPN Communications, as required
  • Provide support to other FPRP initiatives and program areas, as required

EDUCATION/EXPERIENCE
Bachelor’s Degree in Business Administration, Health/Public Administration, Health Policy, Organizational Development, or a related area.  5 years’ experience in similar work, or equivalent combination of education and experience.  Knowledge of and experience in primary health care, family practice environments, physician practice models, management consulting, organizational development, and working with physicians, government, and regional health authorities, would be considered assets.   

KNOWLEDGE AND SKILLS

  • Effective writer and facilitator with an attention to detail and the ability to think and decide quickly and efficiently
  • Ability to effectively manage concurrent projects and related activities
  • Comfortable with ambiguity of content and process
  • Strong interpersonal and written/oral communications skills
  • Excellent listening and investigative query skills
  • Knowledge/experience in change management and/or organizational development approaches
  • Flexible and able to work in a dynamic and demanding environment
  • Strong problem-solving skills, with a process perspective, self-motivated, results-driven and action oriented
  • Ability to develop effective relationships with partners and stakeholders
  • Proven abilities to organize and multi-task, set and meet deadlines
  • Ability to self-learn through ongoing research, analysis and application to skill development
  • Proficiency in MS Office software applications including Word, Excel, PowerPoint, and Outlook

WORKING CONDITIONS

  • Two-year employment term.
  • Travel will be required, mostly within province. Travel estimated at 20-30% of overall work hours, depending on activity cycles.
  • FPRP provides competitive compensation and employee benefits.

TO APPLY
Interested candidates should apply in confidence with a resume and cover letter by e-mail to fprp@nlma.nl.ca or in writing to:

Attn: Ian Hodder
Senior Program Consultant
Family Practice Renewal Program
164 MacDonald Drive, St. John’s, NL A1A 4B3

Closing Date: December 20, 2019

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


Program Coordinator, Practice Improvement

The Newfoundland and Labrador Medical Association and the Department of Health and Community Services have established a Family Practice Renewal Program (FPRP) to improve the delivery and effectiveness of family practice in the province, as part of a more integrated primary health care system to improve patient outcomes.

The Program Coordinator, Practice Improvement, is a full-time position, with an employment term of two years, reporting to the Senior Program Consultant responsible for the Practice Improvement Program (PIP).  The Program Coordinator will work with the Sr. Program Consultant and FPRP team to provide support for PIP initiatives and events offered by the central office, and FPRP as a whole.

RESPONSIBILITIES
This position will:

  • Coordinate and provide support for all PIP initiatives, including a new program aimed at supporting physicians and their staff in implementing Quality Improvement initiatives at the practice/clinic level
  • Apply standard project management best practices and methodologies to effectively manage program objectives
  • Conduct research, analysis and provide data support for PIP
  • Provide logistical support for large and/or provincial PIP events, conferences
  • Act as liaison with Family Practice Networks relating to PIP offerings
  • Support contract and project management
  • Develop and maintain a provincial repository of PIP resources and tools
  • Provide support to the Continuing Professional Development certification process
  • Provide support for implementation of PIP evaluation plans
  • Maintain strong relationships with key stakeholder groups including family physicians, Family Practice Networks, NLMA, Department of Health and Community Services, College of Family Physicians of Canada (CFPC), Memorial University of Newfoundland, and Regional Health Authorities
  • Provide support to other FPRP initiatives and program areas, as required

EDUCATION/EXPERIENCE
Bachelor’s Degree in Business Administration, Health/Public Administration, Health Policy, Organizational Development, or a related area.  5 years’ experience in similar work, or equivalent combination of education and experience.  Knowledge of and experience in primary health care, family practice environments, physician practice models, management consulting, organizational development, and working with physicians, government, and regional health authorities, would be considered assets.   

KNOWLEDGE AND SKILLS

  • Effective writer and facilitator with an attention to detail and the ability to think and decide quickly and efficiently
  • Ability to effectively manage concurrent projects and related activities
  • Comfortable with ambiguity of content and process
  • Strong interpersonal and written/oral communications skills
  • Excellent listening and investigative query skills
  • Knowledge/experience in change management, organizational development and/or adult learning theory and approaches
  • Flexible and able to work in a dynamic and demanding environment
  • Strong problem-solving skills, with a process perspective, self-motivated, results-driven and action oriented
  • Ability to develop effective relationships with partners and stakeholders
  • Proven abilities to organize and multi-task, set and meet deadlines
  • Ability to self-learn through ongoing research, analysis and application to skill development
  • Proficiency in MS Office software applications including Word, Excel, PowerPoint, and Outlook

WORKING CONDITIONS

  • Two-year employment term.
  • Travel will be required, mostly within province. Travel estimated at 20-30% of overall work hours, depending on activity cycles.
  • FPRP provides competitive compensation and employee benefits.

TO APPLY
Interested candidates should apply in confidence with a resume and cover letter by e-mail to fprp@nlma.nl.ca or in writing to:

Attn: Paula Hanrahan
Senior Program Consultant
Family Practice Renewal Program
164 MacDonald Drive, St. John’s, NL A1A 4B3

Closing Date: December 20, 2019

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


 

                               

Primary Care Practice Facilitator (PF)

If you have excellent communication skills, experience with change management, and want to be part of an exciting new healthcare initiative, this role could be for you. Full-time or part-time, we are looking for three people to join our team and be guided to support quality improvement within primary care.

Quality Improvement, Practice Management and Enhanced Access Initiative
Background
The Department of Health and Community Services (DHCS) and Newfoundland (NL) and Labrador Medical Association (NLMA) are committed to renewing the primary care system in Newfoundland and Labrador. This focus is a critical strategy in building a responsive, cost-effective, and sustainable health care system.

The Newfoundland Family Practice Renewal Program (FPRP) is a partnership initiative of DHCS and the NLMA leading the family practice renewal efforts in the province. The FPRP has developed a multi-prong approach to achieve this.

The Quality Improvement, Practice Management and Enhanced Access program is one of the key initiatives within the FPRP with a focus on developing a comprehensive and sustainable education and support program for family physicians and clinic staff. Health Innovation Group (HIG) and Memorial University of Newfoundland (MUN) have been contracted to deliver on this initiative.

The vision is to enable and empower family physicians and their teams to transform care for their patients through improved access, continuity, and health outcomes using the right quality improvement methods for their own practice. Practice Facilitators are key to this program, providing support to help practices in new and ongoing quality
improvement efforts.

Purpose & Scope of the PF Role
Practice Facilitators support primary care practices to achieve their goals for quality care. Equipped with practical tools and resources, this role will help physicians and staff to plan, test and implement improvements based on their unique context and the needs of patient populations. Practice facilitators will receive practical evidence-based training and will be part of a vibrant team focused on helping Newfoundland family physicians to address common challenges and improve processes. A team of practice facilitators will be contracted to work with physicians in all regions of the province. These regional roles will engage local clinics in improvement, and will be supported by leaders from Health Innovation Group and FPRP.

Qualifications and Requirements
Equivalent combination of education, experience and expertise may be considered.
● Undergraduate degree equivalent
● 5 years’ experience in a healthcare related sector (2 years’ experience working in primary care preferred)
● Experience with project management, change management, quality improvement and facilitation
● Experience with the Electronic Medical Record an asset
● Proficiency with Microsoft Office products
● Valid driver’s license with access to a reliable vehicle for travel

Skills
● Communicate effectively and constructively, orally and in writing
● Able to work as part of a team, demonstrating trust, respect and integrity
● Self-starter, able to take initiative and anticipate organizational needs
● Ability to use evidence, data and experience to facilitate decision-making
● Objective and able to represent different perspectives and fairly
● Ability to manage conflict with diplomacy and tact
● Demonstrates enthusiasm for continuous learning and improvement

Duties & Responsibilities or Work Performed
1. Develop professional relationships with clinic teams, physician leaders/champions, and stakeholders
2. Engage physicians to learn more about this quality improvement initiative to help them achieve their goals for
better patient care, better work experience, and improved quality.
3. Facilitate the implementation of practice assessments to highlight gaps and opportunities. Identify and build on
strengths within each practice.
4. Understand clinic team goals for improvement and provide relevant support related to the initiative.
5. Introduce provincial quality improvement opportunities, programs and resources to clinic teams.
6. Guide teams through learning events, workshops and webinars.
7. Work with physician champions, motivate and inspire clinic teams to take action.
8. Leverage clinic team member diversity and structured approach to change to achieve clinic goals
9. Build quality improvement capacity in clinic teams using Model for Improvement
10. Support the implementation of quality improvement measures within clinics to sustain improvements.
11. Facilitate measurement and evaluation needs with clinic teams.
12. Support clinic teams to share their improvements and lessons learned with other teams to accelerate the spread
of improvements

Terms
Reporting Relationship: Contracted role with HIG, with dual project reporting to HIG and FPRP.
Type: Temporary Contract with a rate of $50-$55/hour depending on qualifications.
FTE: Negotiable and flexible. We are seeking three candidates, part time and/or full time. Occasional evening
and weekend hours are required.
Posting End Date: December 10, 2019 (posting will remain open until suitable candidates found)
Date Available: Negotiable (ideally candidate would be available for January 6, 2020)
Term: Contract term to be between 1-2 years depending on initiative rollout
Location: All regions of Newfoundland and Labrador
Other Working Conditions: Depending on regional participant engagement, frequent travel to clinics will be
required, along with occasional travel to provincial locations.

Please submit resumes to info@healthinnovationgroup.ca

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